Face4Me
Well-known member
- Joined
- Sep 12, 2020
Another very good day yesterday, in fact, MUCH better than expected. They did a very good job with grooming to deal with the change in weather. Skied from 8:30 to around noon, and everything I skied was good. Conditions were definitely better at the higher elevations than lower ... there was obviously less impact from the thaw to freeze cycle. It was cold, but not brutal, and there was no one there. Three good days in a row ... woo hoo!
I also heard that the issues with grooming over the prior weeks was related to mechanical issues with two or three of the groomers that have now been resolved. So ... This goes back to something that's been said many times before ... COMMUNICATION!!!!!!! Let the public know there's an issue ... apologize for it and work to get it resolved as quickly as possible.
Isn't that better than saying nothing, posting rainbows and unicorns on your social media outlets, and leaving the public to think you're either incompetent, trying to save money or simply don't care? Worse still, for people who come for the first time and experience less than ideal conditions, if they leave thinking "This place sucks ... I'll never go back", is that really what you want as a business owner?
I also heard that the issues with grooming over the prior weeks was related to mechanical issues with two or three of the groomers that have now been resolved. So ... This goes back to something that's been said many times before ... COMMUNICATION!!!!!!! Let the public know there's an issue ... apologize for it and work to get it resolved as quickly as possible.
Isn't that better than saying nothing, posting rainbows and unicorns on your social media outlets, and leaving the public to think you're either incompetent, trying to save money or simply don't care? Worse still, for people who come for the first time and experience less than ideal conditions, if they leave thinking "This place sucks ... I'll never go back", is that really what you want as a business owner?