Break downs do happen... and they did eventually make it right, kind of. Each time I have been there I have watched the beginner lessons. They do a nice job. That is one of the reasons I suggested our daughter take our grandson there for a lesson. But buying a full price holiday ticket for herself... to mostly watch him learn was a bummer for her. She could always not ski and just enjoy his lesson? Or maybe find that day when I can "do the watching" while she gets in some runs. Although I know she wants to be there encouraging him. He boarded last year so it will be interesting to see if skiing is easier? Or harder to learn?