1. Governance - have real board meetings. I don't know what goes on behind the scenes, but they don't ask challenging questions to Pratt. And he doesn't report to the board in terms of time, scope, resources, quality and risk.
2. Better - or at least existing - program management. ORDA is littered with projects that are not cohesive.
3. Data driven decisions. RFID at all lifts. Understand use, traffic patterns and embed this into decision making.
4. User input and follow up. As is done in software development, have a user group. That means gathering requirements from users (e.g. skiers), prioritize and deliver. Have an annual wine and cheese in the fall for those stakeholders (e.g. pass holders, local businesses) to show what you've delivered, explain the constraints under which you work. This is very inexpensive, but important. Like a pro sports team, people are invested and feel they have an ownership stake due to the time and emotional effort they put in.
Sure, this comment is mainly for the 3 ski areas, but I don't see how better governance, integrated/data driven decision making and user input will ever fail.