Yup and I will continue to use that story as a means to say that Vail sucks. It's remarkable to me in this day and age that happened. Just a simple E-mail, that's all I would expect. Nope, nada. Awful CS. They are so arrogant that they act as though they're the only game in town. Maybe to local locals, like the poor Stowe or Vail homeowners (haha, poor) but not me and millions of others. Or, maybe it's just clueless incompetence. That would amaze me, considering the shareholder money wrapped up in the business of hospitality.
They were able to get away with this crap for years when money was free, just gobbling up mountains and ignoring customer experience, because it all Excel sheeted nicely at earnings time, but it's a different world now that money isn't free, and I hope it screws them up as much as it's messing with the tech bros who were treated like business Gods. Unfortunately, some mountains are going to go down, especially in the East, when they really have to cut costs, and who will step in and save them? Won't be Vail, everybody's mythical savior for a decade and a half.
I blame Katz. Dude barely skis. And, even though she's CEO, I have a feeling he's still running shit into the ground as chairman or whatever he is. Probably still rides around in the jet. With his family.
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