Andy_ROC
Well-known member
- Joined
- Feb 23, 2021
An injury is typically caused by the skier themselves and/or a third party which the ski area management had no control, so no refund is warranted. The lift breaking down is 100% the ski area managements responsibility. When customers are left dangling from a chair for an extended period of time the customers are not getting the service delivered to them that they paid for. I see no reason to push back on a cash refund for out of towners--- that's what good business do when they fail to deliver, regardless of cause.I'm not so sure about the cash refund. Should a ski area return money to someone who gets hurt? There comes a time when a biz decision needs to be made. Especially when inherent risks are involved. That said, I guess each case should be handled on an individual basis.
But yes I agree a case by case basis is an acceptable way to handle. It answers my question as it seems there's no standard policy.