Ski Lift FAIL at Song Mtn Yesterday !

[tirolski]

I haven't been in CNY in a while, but those whiners sound like they're from Skaneateles.

Folks Saratogia don’t bitch?

 

[Andy_ROC]

Besides the lift fiasco people have been slamming skicny about everything from the grooming, bathrooms, service at the bars / restaurants etc. Geeze, we finally get a good dump of natural snow, with temps above negative numbers and a bluebird day. . . What do you expect ??? YES it will be crowded ! and YES with the current labor shortage, service has been slow, and the lift lines have been long. We were at Lab on that Sunday, the lines were maybe a few minutes wait, nobody noticed any fowl smells from the bathrooms. . .?? We had good service in the Puffin. . . ? So to all the butthurt folks who have been posting "We will take our business to Greek (or some where else)" "DONT LET THE DOOR HIT YOU ON YOUR WAY OUT !

I think that's what Vail Resorts is saying right now

I'm not aware of any standard practice within the ski biz regarding lift closures or issues. For me I've learned to keep my expectations in check, and not sweat the "stuff" I can't control. Granted, it's taken my a long time to get to this point,but I truly try and let shit roll off my back. Life's too short for me to worry about lifts being down, snowmobile trails being closed, etc., I choose to make the best of what's in front of me.

Expectations are predetermined disappointments

 

[Campgottagopee]

I haven't been in CNY in a while, but those whiners sound like they're from Skaneateles.

Next level whiners in Skinyatlast

 

[tirolski]

Folks in Saratogia don’t bitch?

Complaining about complaining

We have been cited as the most litigious society this planet has ever seen and now we can add one more title. Chief Complainers. Americans complain about everything from the weather to taxes to our food. Don’t get me wrong, complaining isn’t always bad. If we didn’t complain about the British...

saratogafalcon.org

 

[Campgottagopee]

Ide, who had paid $118 to ski that day with her son, said she asked for a refund. They wanted to give her a voucher, but she refused

I'm thinking specifically in terms of those being trapped on a chair for an extended period. The customer bought a 4 hour pass then gets stuck on a lift and loses 1-2 hours sitting there. They are not getting what they paid for. Fine if there's no standard practice but I'd hope if requested they'd be issued a rain check at minimum.

Yes, if I was the owner and someone lost as much skiing time as you mention I would think a rain check would be a justified reimbursement for the issue. However, as the above example shows, plus my 25+ years in dealing with the public (thank god I no longer have to) there are some people, that no matter what one does, will be happy.

 

[Andy_ROC]

Yes, if I was the owner and someone lost as much skiing time as you mention I would think a rain check would be a justified reimbursement for the issue. However, as the above example shows, plus my 25+ years in dealing with the public (thank god I no longer have to) there are some people, that no matter what one does, will be happy.

Agreed some people are jerks on both sides. Certainly a rain check seems like a reasonable comp if it's someplace you can return. However for those traveling from out of town and not easy to return, it's essentially worthless. They should just open the cash drawer and give them the money, even if they want to prorate it based on time lost.

 

[Campgottagopee]

Agreed some people are jerks on both sides. Certainly a rain check seems like a reasonable comp if it's someplace you can return. However for those traveling from out of town and not easy to return, it's essentially worthless. They should just open the cash drawer and give them the money, even if they want to prorate it based on time lost.

I'm not so sure about the cash refund. Should a ski area return money to someone who gets hurt? There comes a time when a biz decision needs to be made. Especially when inherent risks are involved. That said, I guess each case should be handled on an individual basis.

 

[tirolski]

Next level whiners in Skinyatlast

Sure there’s some professional high level whiners.
Just like Boeheim after a couple of bad calls from the refs.

 

[tirolski]

I'm not so sure about the cash refund. Should a ski area return money to someone who gets hurt? There comes a time when a biz decision needs to be made. Especially when inherent risks are involved. That said, I guess each case should be handled on an individual basis.

Sounded like they got all the folks names who were let down.

 

[Brownski]

I'm not so sure about the cash refund

Yeah. A cash refund for a little hill like that is a big ask. I would expect the mountain to be ready to hand everybody a voucher for another lift ticket and a hot beverage. If they haven’t had an evac in a long time, maybe they wouldn’t think of it.